FAQ

Frequently asked questions

• About bookings

  • How many rooms can I book at once?

    It is possible to book up to 6 rooms at once. Should you be interested in booking more rooms, please contact us directly by phone or e-mail.

  • How can you reserve apartments at Midori?

    You can book a short-term stay (up to 7 days running) directly through our booking system. For long-term stays from 8 consecutive days kindly send us a booking request.
    
    You are interested in using our conference and meeting rooms? We are glad to provide you with an individual offer. You can also make a reservations at any time by calling +49 (0) 6221 - 87 29 80 or e-mail us at bookings (at) midori-guesthouse.com.

  • Do you need a credit card to make a reservation?

    To make a guaranteed reservation you would need to provide the number of a valid credit card. Not guaranteed reservation means the room is reserved for you up till 06.00 p.m. on the arrival day. Should you arrive later, we reserve the right to give the room to other guests.

  • How can I make group reservations?

    Please contact us directly – by phone +49 (0) 6221 - 87 29 80 or e-mail: bookings (at) midori-guesthouse.com.

  • Is making a reservation on midori-guesthouse.com safe?

    Yes, booking is safe – particularly your credit card information and your personal data. This is guaranteed by a safe https-server which makes sure that all booking information is ssl encrypted and takes place in a safe environment.

• Opening hours & check in/out

  • What are the parking options at Midori?

    Our own underground parking garage has 30 parking places and is at no charge the guests. Further parking spots are available alongside the house.

  • What are reception opening hours?

    Our reception is open Monday till Friday 07.30 till 12.00 a.m., Saturday, Sunday and Holiday 08.00 p.m. till 12.00.a.m.. Alternatively, starting daily from 03.00 p.m. you can conduct the self check-in through the touchscreen at the Hotelomat even when the reception is closed. So it is ensured to check-in anytime 24hr/7days a week.

    You have to conduct the self check-in through the touchscreen at the Hotelomat in the entrance area, which is open even late at night. The menu will then provide further instructions to receive your room keycard. Please pay attention that you will be charged at the automat. So please have a valid credit card (and don’t forget the Pin!) with you.

    This does not apply to guests for whom we have to be paid in advance or who have already paid for their room in advance. You will also receive a small document for your stay. In case that there will be a problem with the check-in, a telephone number for emergency calls will be shown.

  • Which credit cards are accepted at the Midori?

    We accept MasterCard, VISA, American Express and EC-cash cards.

  • What are the arrival and departure times at the Midori?

    Our rooms are available for you starting from 3.00 p.m. on your arrival day and until 11.00 a.m. on your departure day. There is a possibility to prearrange an early check-in for a few rooms (upon availability). For a small extra charge, the room is freshly prepared for you from 12.00 p.m. already. In case you would like to pre-order the early check-in option, we kindly ask you to request it two days before arrival at the latest.

    We charge 50% of the daily rate for a late departure until 3.00 p.m. A late departure after 3.00 p.m. is charged at 100% of the daily rate.

  • How will I receive an invoice for my stay?

    It will be possible to mail I the day of departure or you can pick up until 11.00 a.m, in the penthouse.

• Facilities

  • Are smoking and non-smoking rooms available?

    Midori is a non-smoking house. Smoking rooms are not available.

  • Is there a mini-bar in rooms?

    No, Midori does not have a mini-bar in rooms. However, we offer you a large range of beverages in our panoramic Lounge.

  • Is the free Wi-Fi provided?

    We provide free Wi-Fi access in all of the rooms, as well as in public areas.

  • Are there handicapped accessible rooms at the Midori?

    All our rooms are completely handicapped accessible.

  • How are the rooms equipped?

    Please take a look at our room categories.

    Midori BLUE Standard
    Midori YELLOW Comfort
    Midori YELLOW Superior
    Midori GREEN Suite

  • Do the rooms at the Midori have air-conditioning?

    All our rooms have a year-round pleasant and fresh room climate thanks to our Passive House technology.

  • Can you open the windows in the rooms?

    Certainly you can open the windows in all of our rooms at all times.

  • Does Midori have hypoallergenic bed linen, additional pillows and extra clothes hangers?

    We at Midori would gladly provide you with hypoallergenic bed linens, a large assortment of pillows as well as extra clothes hangers for your room (please, contact our reception in case you need it).

  • Are rollaway beds available?

    Every room has the possibility of an added rollaway bed.

  • Are the towels and bed linen regularly changed?

    Towels and bed linen are changed after three days if no other requests are made. Upon request Midori offers a daily laundry change. For long-term stays the laundry is changed once a week.

  • Are pets allowed at Midori?

    Pets are allowed at Midori upon request (additional fee applies). Kindly contact us in advance in case you would like to bring your pet with you, so that we could inform you of the terms and conditions of your stay with a pet.

• Breakfast

  • At what time is breakfast served?

    Our buffet breakfast is served Mon-Fri from 6.30 a.m. - 10.30 a.m. and Sat, Sun and holidays from 07.00 a.m. - 10.30 a.m.

  • What food is offered at the breakfast?

    We offer a healthy and versatile breakfast assortment with high-quality organic products from the region. For guests with little time we additionally have a quick and easy alternative: our innovative breakfast-to-go.

• Further guest services

  • Are long-term stays possible at the Midori?

    Yes. As a guesthouse Midori offers you not only the short-term but also the long-term stays at special conditions with additional services. It is also possible to stay with us for many months.

  • How is the conference area equipped?

    Midori offers 3 conference rooms for up to 75 participants total. Certainly, all the modern conference technology is available for your individual needs: a flip chart, a pin board, a projector and a facilitator’s kit.

  • Is there a possibility to rent a bike in the Midori?

    To make a short trip to Heidelberg or other areas around Midori, we offer 4 bicycles and 2 e-bikes. Please refer to our reception to get one. In case you have your own bike, you are welcome to use our bicycle rack in our parking garage free of charge.